Ubajee Privacy Policy

1. Introduction

Welcome to the Ubajee Privacy Policy. This document explains how Ubajee collects your personal information, the purposes for which it is used, how it is kept secure, and what rights you have.

Ubajee is a trusted, licensed online gaming platform for users in Bangladesh. We believe transparency is the foundation of trust, which is why this Privacy Policy is written in clear, straightforward language — so you always know exactly what we do with your data.

By using any Ubajee service, you agree to this Privacy Policy. If you have any objections, please contact us before continuing to use the service.

2. What Information We Collect

Ubajee only collects the information needed to provide you with the best possible service. The types of data collected are detailed below:

• Identity Information: Full name, date of birth, nationality, national ID or passport number.
• Contact Information: Email address, mobile number, and current address.
• Financial Information: Details of deposit and withdrawal methods, along with transaction history. We do not store full bank or mobile banking account numbers.
• Gaming Data: Your play history, bet amounts, win/loss records, and session duration.
• Device & Technical Information: IP address, browser type, operating system, and device identifier.
• Cookies & Tracking Data: Your platform usage patterns, preferred pages, and click behavior.
• Communication Records: Records of your conversations and emails with the support team.

3. How Information Is Used

Collected data is used only for the specific purposes outlined below. Ubajee does not use any information beyond its authorized purposes.

• Account Creation & Verification: Completing the KYC process and verifying your identity.
• Service Delivery: Managing gaming sessions and processing deposits and withdrawals.
• Security Assurance: Preventing fraud, money laundering, and unauthorized access.
• Legal Obligations: Meeting regulatory requirements and maintaining legally required records.
• Service Improvement: Analyzing user experience to continuously improve the platform.
• Responsible Gaming: Identifying unusual gaming patterns to provide timely support.
• Contact: Sending important updates, offers, and support messages (with your consent).

4. Data Sharing & Third Parties

Ubajee does not sell your personal information and will not share it without your consent. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with approved payment partners such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: Limited technical information may be shared with third-party game providers for operational purposes.
• Law Enforcement: Information may be shared with the relevant authorities when required by a court order or legal obligation.
• Auditing Body: Required information is provided during audits conducted by licensing and regulatory authorities.

All third parties are contractually bound to comply with ubajee's privacy standards and may not use the information received for any other purpose.

5. Cookie Policy

Ubajee uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6. Data Retention Period

Ubajee does not retain your data longer than necessary. Our data retention policy is outlined below:

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction Records: 7 years, in accordance with financial regulations.
• Support Contact: 2 years from the date of last contact.
• Cookies & Log Data: Up to 1 year.
• Marketing Preferences: Deleted immediately upon withdrawal of consent.

Once the designated retention period expires, your data is securely and permanently deleted.

7. Your Rights

As a Ubajee user, you have the following rights over your own data:

To exercise any of these rights, contact our support team by email. We will respond within 30 business days.

8. Security Measures

Ubajee uses industry-standard security measures to protect your data, including:

• 256-bit SSL/TLS encryption technology.
• Two-Factor Authentication (2FA) support available.
• 24-hour network monitoring and suspicious activity detection.
• Regular security audits and penetration testing.
• Strict access controls — only authorized personnel are permitted to access data.
• Data backup and disaster recovery planning.

However, no data transmission over the internet is 100% secure. We strongly recommend keeping your password safe and avoiding public Wi-Fi networks.

9. Protection of Minors

Ubajee strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Proof of age is required in cases of suspicion.
• If a minor's data is detected, the account will be closed immediately.

10. Policy Changes

Ubajee may update this Privacy Policy at any time. For significant changes, we will notify you by email or via a notice on the platform.

Continued use of the service after any changes will be considered your acceptance of the updated policy. We encourage you to visit this page regularly to stay informed.

The "Last Updated" date at the top of this page always reflects the most recent revision.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your rights, please contact us:

• Email: [email protected]
• Response Time: Within 48 Business Hours
• Live Support: Available 24/7